FAQ

A: Yes. The Golden Leash Sydney is bonded and insured by BizCover Pet Professional Insurance. In 5+ years in business, we’ve never had to submit a claim.

A: Yes, we send the same walker every day. Sometimes we may have to have another walker cover your dog's walk when your walker is out sick or running late.

A: If you live in Sydney, have a full or part-time job, or are crazy busy like most of us in Sydney are, chances are yes! There are a myriad of options in Sydney for your dog: walkers, daycare, dog-runners, and even private dog nannies!

A: We believe dog walking is the most convenient and economical option. Unlike boarding and daycare facilities, we come to you! You can pick the best time or times for us to come, how long you'd like the walk to be and even how many days a week you need us. You never have to worry about rushing to and from a day care facility and working around THEIR schedule. Besides, day care is extremely expensive. Rates can be over $60 a day, whereas we offer walks for as little as $27.

A: Walking your dog is important for two reasons. First, it is important for your dog to get a much-needed potty break! Secondly, it is important for the your dog’s health. According to the Association for Pet Obesity Prevention, 54 percent of dogs are overweight or obese. The most common side effects of pet obesity are osteoarthritis, insulin resistance, Type 2 diabetes, high blood pressure, heart and respiratory diseases, and joint problems. We recommend at least one hour of exercise a day combined with a healthy, organic diet for your dog to combat obesity.

A: No. There are never more than 4 dogs in a group, and most times your dog will be walked with only 1 or 2 other dogs when you choose one of our semi-private groups.

A: Yes. We require you sign up with us for at least 2 walks a week.

A: Payment is due the last day of walks for the week. For example, if your walks are on Monday, Tuesday and Thursday you will owe us payment on Thursday. We accept cash or direct debit.

A: We offer dog-walking services in metropolitan Sydney – including, but not limited to: eastern suburbs, outer city suburbs.

A: Yes. We offer boarding in our home or your home.

A: No. Dogs are never left unattended. We typically work in teams to ensure your dog’s safety.

A: We walk your dogs rain, hail, or shine! But rare cases — extreme cold or extreme heart, excessive rain, heavy hail — may prevent us from getting to your home, or we may have to shorten or adjust a walk. Adjusting walks is up to the discretion of the dog walker, and we'll do our best to make up any time missed due to dangerous weather.

A: Most dogs walk well with other dogs. We have rarely encountered a problem walking multiple dogs at once. Should your dog not get along with another dog in the group, we will do our best to place your dog in a different group.

A: We ask that you provide us with an appropriate leash, collar and/or harness for your dog. We do not allow retractable leashes.

A: No. We ask that you give us a copy of your keys, which we will keep in a safe place when we are not using them. If you have a doorman building that can provide us with a set of keys to pick up and drop every day, we can arrange that too.

A: Prior to starting services, we'll discuss a precautionary plan of action with you should your dog become ill under our care. If your dog does show signs of illness during a walk, we will contact you immediately and follow your instructions. Keeping your dog happy and healthy is important to us because we treat every dog as if they're our own.

A: We ask that all cancellations for dog walking services be made by 7:30 PM the night prior. If you do not cancel before 7:30 PM the night prior, you will be charged for the day's walk. For boarding cancellations, we ask for 48 hours’ notice. All cancellations made less than 48 hours in advance will incur a 50% penalty.